Agents total quality control and job performances. (c1997)

Damiani, Nadim N.

dc.contributor.author	Damiani, Nadim N.
dc.date.accessioned	2011-10-14T08:07:41Z
dc.date.available	2011-10-14T08:07:41Z
dc.date.copyright	1997	en_US
dc.date.issued	2011-10-14
dc.date.submitted	1997-02
dc.identifier.uri	http://hdl.handle.net/10725/772
dc.description	Includes bibliographical references.	en_US
dc.description.abstract	The concept of total quality control has been adopted by several multinational companies in the world . Due to the increased competition, managers are working hard to achieve quality and provide excellent service in order to reach customer satisfaction . Because of the importance of satisfying customers, companies need to develop and implement a total quality control program in order to maintain their reputation in the community at large . The purpose of this research is to tillCOver the weaknesses in ALICO's total quality control, and try to find remedies to them . The leading focus during the entire research is to analyze these weaknesses and take corrective measures in order to improve job perfonnance.	en_US
dc.language.iso	en	en_US
dc.subject	Quality control -- Lebanon	en_US
dc.subject	American Life Insurance Company (ALICO) -- Lebanon -- Case studies	en_US
dc.subject	Performance standards -- Lebanon -- Case studies	en_US
dc.title	Agents total quality control and job performances. (c1997)	en_US
dc.type	Thesis	en_US
dc.title.subtitle	A case study, the American Life Insurance Company, Lebanon	en_US
dc.term.submitted	Fall	en_US
dc.author.school	SOB	en_US
dc.author.commembers	Hussein Hejase	en_US
dc.author.commembers	Abdallah Dah	en_US
dc.author.woa	RA	en_US
dc.author.department	MS in Business	en_US
dc.description.physdesc	1 bound copy: iv, 51 leaves; tables available at RNL.	en_US
dc.author.division	Management	en_US
dc.author.advisor	Nouri Beyrouti	en_US
dc.identifier.doi	https://doi.org/10.26756/th.1997.31	en_US
dc.identifier.tou	http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php	en_US