Agents total quality control and job performances. (c1997)

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dc.contributor.author Damiani, Nadim N.
dc.date.accessioned 2011-10-14T08:07:41Z
dc.date.available 2011-10-14T08:07:41Z
dc.date.copyright 1997 en_US
dc.date.issued 2011-10-14
dc.date.submitted 1997-02
dc.identifier.uri http://hdl.handle.net/10725/772
dc.description Includes bibliographical references. en_US
dc.description.abstract The concept of total quality control has been adopted by several multinational companies in the world . Due to the increased competition, managers are working hard to achieve quality and provide excellent service in order to reach customer satisfaction . Because of the importance of satisfying customers, companies need to develop and implement a total quality control program in order to maintain their reputation in the community at large . The purpose of this research is to tillCOver the weaknesses in ALICO's total quality control, and try to find remedies to them . The leading focus during the entire research is to analyze these weaknesses and take corrective measures in order to improve job perfonnance. en_US
dc.language.iso en en_US
dc.subject Quality control -- Lebanon en_US
dc.subject American Life Insurance Company (ALICO) -- Lebanon -- Case studies en_US
dc.subject Performance standards -- Lebanon -- Case studies en_US
dc.title Agents total quality control and job performances. (c1997) en_US
dc.type Thesis en_US
dc.title.subtitle A case study, the American Life Insurance Company, Lebanon en_US
dc.term.submitted Fall en_US
dc.author.school SOB en_US
dc.author.commembers Hussein Hejase en_US
dc.author.commembers Abdallah Dah en_US
dc.author.woa RA en_US
dc.author.department MS in Business en_US
dc.description.physdesc 1 bound copy: iv, 51 leaves; tables available at RNL. en_US
dc.author.division Management en_US
dc.author.advisor Nouri Beyrouti en_US
dc.identifier.doi https://doi.org/10.26756/th.1997.31 en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php en_US

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