Quality and learning

Abstract

Several studies recognize the existence of a relationship between learning and experience, on one hand, and productivity and quality of work, on the other hand. This paper examines, through the use of a case study, the relationship between productivity, quality, and learning within the unique labor pool of the Middle East and North Africa (MENA) region. The analysis of the case study confirms the existence of a positive correlation between task repetition (as a proxy for learning) and productivity. The data for the case study was obtained from productivity logs prepared by subcontractors and from material submittal and shop drawings approval logs prepared by the construction manager. The analysis of the case study did not show a positive relationship between learning and quality. This outcome is in opposition with the literature.