Incorporating expert knowledge in decision support for logistics

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dc.contributor.author Srour, F. Jordan
dc.contributor.author Mahr, Tamas
dc.contributor.author De Weerdt, Mathijs
dc.contributor.author Zuidwijk, Rob
dc.date.accessioned 2017-12-21T12:21:21Z
dc.date.available 2017-12-21T12:21:21Z
dc.date.copyright 2006 en_US
dc.identifier.isbn 9789055840816 en_US
dc.identifier.uri http://hdl.handle.net/10725/6850
dc.description.abstract Decision support within transport companies should not only use traditional objective functions, but also reason about qualitative effects on all involved actors. We propose a fuzzy logic rule base that can be used in addition to traditional operation research tools to calculate not just optimal solutions, but solutions that are optimal with respect to knowledge about the preferences and long-term effects on customers, employees, and the environment. We propose a fuzzy logic based judge module that is capable of evaluating logistical performance considering all parties involved in the act transporting a container. It is based on measurements of selected key performance indicators that are fuzzified and combined into satisfaction scores of customers, employees and society. Our proposed method not only enables the continuity of the quality of planning by storing and maintaining valuable expert knowledge, but can also explain decisions based on this knowledge. en_US
dc.language.iso en en_US
dc.publisher DUP en_US
dc.title Incorporating expert knowledge in decision support for logistics en_US
dc.type Conference Paper / Proceeding en_US
dc.title.subtitle Balancing costs and customer relations en_US
dc.author.school SOB en_US
dc.author.idnumber 201204645 en_US
dc.author.department Department of Information Technology and Operations Management (ITOM) en_US
dc.description.embargo N/A en_US
dc.description.physdesc 278 p. en_US
dc.publication.place Delft en_US
dc.keywords Decision Support Systems en_US
dc.keywords Vehicle routing en_US
dc.keywords Logistics en_US
dc.keywords Fuzzy logic en_US
dc.description.bibliographiccitations Includes bibliographical references en_US
dc.identifier.ctation Mahr, T., De Weerdt, M. M., Srour, F. J., & Zuidwijk, R. (2006). Incorporating Expert Knowledge in Decision Support for Logistics: Balancing Costs and Customer Relations. en_US
dc.author.email jordan.srour@lau.edu.lb en_US
dc.conference.date November 21st en_US
dc.conference.place Rotterdam, the Netherlands en_US
dc.conference.subtitle 9th international TRAIL congress 2006 en_US
dc.conference.title TRAIL in motion en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url https://www.narcis.nl/publication/RecordID/oai:tudelft.nl:uuid%3Aa40af62d-a6ab-4a0e-bb1c-038863bd0501 en_US
dc.orcid.id https://orcid.org/0000-0001-7623-723X en_US
dc.publication.date 2006 en_US
dc.author.affiliation Lebanese American University en_US

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