Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty

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dc.contributor.author Assaker, Guy en_US
dc.contributor.author Hallak, Rob en_US
dc.contributor.author El-Haddad, Rania en_US
dc.date.accessioned 2017-04-11T11:23:55Z en_US
dc.date.available 2017-04-11T11:23:55Z en_US
dc.date.copyright 2017 en_US
dc.date.issued 2017-04-11
dc.identifier.issn 1479-1870 en_US
dc.identifier.uri http://hdl.handle.net/10725/5535 en_US
dc.description.abstract Drawing on the literature on service quality, marketing, and tourism, the present study tests a comprehensive model of the effects of perceived quality (PQ) on loyalty in the context of a tourism destination. Using a sample of 249 residents from the United Kingdom and the United States who visited Australia between 2008 and 2012, this research applies partial least squares–structural equation modeling to examine these relationships. PQ is operationalized as a multidimensional construct determined by six destination dimensions: natural and well-known attractions, variety of tourist services, quality of general atmosphere, entertainment and recreation, general environment, and accessibility. Our results support the conceptualization of PQ as a “reflective first-order, formative second-order” model (also referred to as a molar, or type II, higher order model, see Diamantopoulos A, Riefler P, and Roth KP (2008) Advancing formative measurement models. Journal of Business Research 61(12): 1203–1218). Results from this study found that the six reflective first-order dimensions of PQ form the higher (second)-order PQ construct. Moreover, PQ has a stronger effect on loyalty (both direct and indirect through satisfaction) compared to perceived value, which only exercises an indirect effect on loyalty. The study presents new insights on the operationalization of PQ and the network of causal relationships among PQ, value, satisfaction, and loyalty in tourism destinations en_US
dc.language.iso en en_US
dc.title Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty en_US
dc.type Article en_US
dc.description.version Published en_US
dc.title.subtitle a higher-order structural mode en_US
dc.author.school SOB en_US
dc.author.idnumber 199635060 en_US
dc.author.idnumber 201001437 en_US
dc.author.department Department of Hospitality Management and Marketing (HMKT) en_US
dc.description.embargo N/A en_US
dc.relation.journal Journal of Vacation Marketing en_US
dc.article.pages 1-18 en_US
dc.keywords Perceived quality en_US
dc.keywords Loyalty en_US
dc.keywords Partial least squares-structural equatioion modeling (PLS-SEM) en_US
dc.keywords Hierarchical constructs en_US
dc.identifier.doi http://dx.doi.org/10.1177/1356766717690572 en_US
dc.identifier.ctation Hallak, R., Assaker, G., & El-Haddad, R. (2017). Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty: A higher-order structural model. Journal of Vacation Marketing, 1356766717690572. en_US
dc.author.email guy.assaker@lau.edu.lb en_US
dc.author.email rania.elhaddad@lau.edu.lb en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url http://journals.sagepub.com/doi/pdf/10.1177/1356766717690572 en_US
dc.author.affiliation Lebanese American University en_US

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