Position, gender, emotional intelligence and job performance

Abstract

With increased pressure for higher levels of performance and output, human resources managers are seeking new ways for matching employees' competencies with job requirements and fitting employees into the best positions for maximising outputs. As a result, emotional intelligence appears to have an important role in fitting the customer service employees. This study is conducted in Lebanon and compares the front-desk to the back-office employees using the financial sector for field. The results of statistical analysis, correlations and regressions, reveal a number of interesting findings that if applied, may impact the performance of both front-desk and back-office employees.