Intelligent guest services. (c2008)

Abstract

The development of multimedia forms and the growth of broadband network distribution lead to the creation of innovative multimedia and interactive systems such as Interactive TV. The iTV systems become indispensable component of the modern hotels worldwide. The goal of this project is to enhance Neos Interactive TV system and increase the hotel revenue. Intelligent Guest Services (IGS) IS multilingual customization tool that integrates multimedia elements in the context of management tool. It has full control over Neos Interactive TV. It provides for the hotel management user friendly interface where hotel Administrator is able to add, modify and delete guest services pages and links independently without any support from Neos Team. Hotel has full control over the management of the content of his guest services pages where he can add his own services and even advertisements. IGS lets Hotel to customize, and decrease the operating cost.