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Conflict resolution styles and personality

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dc.contributor.author Messarra, Leila Canaan
dc.contributor.author Karkoulian, Silva
dc.contributor.author El-Kassar, Abdul-Nasser
dc.date.accessioned 2016-11-24T07:19:14Z
dc.date.available 2016-11-24T07:19:14Z
dc.date.copyright 2016 en_US
dc.identifier.issn 1741-0401 en_US
dc.identifier.uri http://hdl.handle.net/10725/4847
dc.description.abstract Purpose – Conflict in the workplace creates a challenge for many of present day managers. The purpose of this paper is to explore the moderating effect of generations X and Y on the relationship between personality and conflict handling styles. Design/methodology/approach – The study is conducted using a sample of 199 employees working in the electronic retail sector in a non-Western culture. The five-factor model of personality traits is used to measure personality, while conflict styles are measured using Rahim’s Organizational Conflict Inventory II. Findings – Results indicate that generations X and Y moderate the relationship between specific personality traits and conflict handling styles. Research limitations/implications – This study investigated the moderating effect of generations X and Y on a sample of employees within the electronic retail service sector in Lebanon. It is recommended that future research examine such a relationship in other sectors and cultures for generalizability. Since generation Z (born in the late 1990s) will soon be entering the job market, further studies should include this cohort when investigating the relationships. Finally, for a deeper understanding of the relationship, it is advisable to use both qualitative and quantitative data collection methods. Practical implications – The understanding of what influences an individual’s choice regarding his/her choice of conflict resolution styles is of great use to supervisors in general and human resource managers in particular. This will assist in developing training programs that help employees acquire the appropriate skills necessary to control their impulses in a conflict situation. Training should comprise conflict resolution and communication skills that could help bridge the gap between generations. Effectively managing generational conflict in the workplace can positively contribute to the level and frequency of future conflicts, which in turn, can lead to favorable organizational outcomes. Originality/value – Earlier research that examined the relationship between personality and conflict management styles have found varying results ranging from weak to strong relationships. The understanding of what influences an individual’s choice of which management style he/she chooses is of great use for managers in general and human resource managers in particular. This study showed that the inconsistency could be the result of some factors that moderate this relationship. The age of individuals contributes to the strength or the weakness of the various relationships between personality and conflict handling styles. Findings suggest that generations X and Y do not moderate the relationships among the personality traits and the dominating and obliging conflict styles. They do, however, have varying moderating effects on the relationships between specific personality traits and the integrating, avoiding, and compromising styles. en_US
dc.language.iso en en_US
dc.title Conflict resolution styles and personality en_US
dc.type Article en_US
dc.description.version Published en_US
dc.title.subtitle The moderating effect of generation X and Y in a non-Western context en_US
dc.author.school SOB en_US
dc.author.idnumber 198629030 en_US
dc.author.idnumber 198203940 en_US
dc.author.idnumber 199529190 en_US
dc.author.department Department of Management Studies (MNGT) en_US
dc.description.embargo N/A en_US
dc.relation.journal International Journal of Productivity and Performance Management en_US
dc.journal.volume 65 en_US
dc.journal.issue 6 en_US
dc.article.pages 792-810 en_US
dc.keywords Conflict management en_US
dc.keywords Conflict, Personality en_US
dc.keywords Five-factor model en_US
dc.keywords Generation Y en_US
dc.keywords Generation X en_US
dc.identifier.doi http://dx.doi.org/10.1108/IJPPM-01-2016-0014 en_US
dc.identifier.ctation Messarra, L. C., Karkoulian, S., & El-Kassar, A. N. (2016). Conflict resolution styles and personality: the moderating effect of Generation X and Y in a non-Western context. International Journal of Productivity and Performance Management, 65(6). en_US
dc.author.email lmasara@lau.edu.lb en_US
dc.author.email skarkoul@lau.edu.lb en_US
dc.author.email abdulnassar.kassar@lau.edu.lb en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url http://www.emeraldinsight.com/doi/full/10.1108/IJPPM-01-2016-0014 en_US
dc.orcid.id https://orcid.org/0000-0002-8423-8723
dc.orcid.id https://orcid.org/0000-0002-6513-3483
dc.author.affiliation Lebanese American University en_US


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