Job satisfaction of the modern information-system-using nurse in Lebanon

Abstract

Purpose – This paper aims to investigate the impact of healthcare information system usage on the job satisfaction of nurses in Lebanon. It incorporates the role of training and user participation as factors leading to higher satisfaction and to present a model that is successful in Lebanon, to be examined in the Chinese setting.

Design/methodology/approach – An confirmatory survey is conducted and results presented.

Findings – The study suggests that the job satisfaction of nurses is affected by the level of information system use at work. It highlights the roles of training and user participation in the decision-making process to implement the system as moderating factors. The study examines the current situation in Lebanon and raises the question about the potential imitation of the Lebanese model by China.

Practical implications – The outcome of the study could have significant implications on managerial decision-making in the process of implementing novel technologies in healthcare facilities.

Originality/value – The paper is based on a large sample collection from the services sector, nurses in healthcare facilities in Lebanon. The quantitative survey results highlight a number of correlations and test a suggested model. It puts forth a linear relationship between the different variables under consideration and suggests recommendations for practitioners.