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SOB - Scholarly Publications

LAUR Repository

SOB - Scholarly Publications

 

Recent Submissions

  • Harakeh, Mostafa
    This study exploits the mandatory adoption of International Financial Reporting Standards (IFRS) as an exogenous shock to the corporate information environment to examine how the constraining effect of dividend policy on ...
  • Messarra, Leila Canaan; Karkoulian, Silva; El-Farr, Hadi
    Changing business practices and global market demands are placing intense pressure for more intelligent buildings. Since employees are influenced by their physical and work place environment, the purpose of this research ...
  • Itani, Omar S.; El Haddad, Rania; Kalra, Ashish
    Drawing on social exchange theory, the current study examines new drivers and their associated processes of customer engagement. In spirit, the study tests the direct and indirect impacts of the extraversion–introversion ...
  • Itani, Omar S.; Agnihotri, Raj; Dingus, Rebecca
    This paper examines the use of social media by business-to-business (B2B) salespeople to assist in their job functions. The authors propose that a salesperson's attitude toward social media usefulness, as well as a ...
  • Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert
    Service businesses are increasingly facing more demanding customers as a result of a shift in power from the service providers' side to the customers' side. Related literature predominantly examines the negative side of ...
  • Itani, Omar S.; Inyang, Aniefre Eddie
    Purpose The purpose of this paper is to examine the relations between salespeople’s empathy and listening behaviour and the relationship quality (RQ) customers have with their banks, taking into consideration the moderating ...
  • Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando
    Despite its importance in sales, listening is an overlooked concept in research with limited empirical studies examining the construct since the work conducted by Castleberry and Shepherd (1993) and Ramsey and Sohi (1997). ...
  • Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S.
  • Itani, Omar S.; Jaramillo, Fernando; Chonko, Larry
    While previous literature provides evidence of the positive relationship between ethical climate and job satisfaction, the possible mechanisms of this relationship are still underexplored. This study aims to enhance scholars’ ...
  • Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; Jaramillo, Fernando; Krush, Michael T.
    This research investigates the effects of sales-service ambidexterity on salesperson role perceptions, behaviors, and customer satisfaction. Using a business-to-business, salesperson-customer sample, we build and test a ...
  • Itani, Omar S.; Kassar, Abdul-Nasser; Loureiro, Sandra maria Correia
    In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive ...
  • Agnihotri, Raj; Trainor, Kevin J.; Itani, Omar S.; Rodriguez, Michael
    Despite the growing recognition of the critical role of post-sale service on the salesperson-customer relationship, few studies have explored how salesperson service behaviors (SSB) are enhanced through tools such as ...
  • Farah, Maya F.
    Purpose The purpose of this study is to empirically investigate the effects of religiosity level, ethnocentrism, subjective norms, product judgment and trust in Halal food products on the consumer intention to purchase ...
  • Farah, Maya F.; Ramadan, Zahy B.; Shatila, L.
    This paper investigates how the introduction of the Amazon Dash button, which allows buyers to order and reorder specific products through a simple press of a button, affects consumer buying behavior within their consumption ...
  • Farah, Maya F.; Ramadan, Zahy B.
    The growth of new technological innovations has given rise to a highly digitized retailing world that is re-defining the consumer purchase journey. Innovations, such as Amazon's Alexa, Dash-buttons (physical and virtual), ...
  • Farah, Maya F.; Shahzad, Muhammad Faisal
    This study aims to understand the drivers of fast‐food addiction and the role of consumer social responsibility (CSR) on the relationship between fast‐food addiction and anti‐consumption. Due to growing health concerns, ...
  • Nieroda, Marzena E.; Mrad, Mona; Solomon, Micheal R.
    Hybrid products, as exemplified by Apple or Fitbit wearables, claim features of different product categories (i.e., a technology and a fashion item). As these products develop, marketers find it challenging to position and ...
  • Mrad, Mona; Chi Cui, Charles
    While compulsive buying and brand addiction are both addictive consumption, little is known about how they jointly impact on consumers. This research demonstrates that compulsive buying and brand addiction are distinct ...
  • Ramadan, Zahy B.
    Marketing has evolved from being mainly transactional based to relationship driven. As social media platforms facilitated a two-way communication channel between brands and consumers, they also made it possible for brands ...
  • Mrad, Mona; Chi Cui, Charles
    Purpose: This paper aims to develop a definition of brand addiction and a valid brand addiction scale (BASCALE). Design/methodology/approach The authors used focus-group results to define brand addiction and generate ...

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