Browsing Adnan Kassar School of Business by Author "Martínez-López, Francisco J."

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Blockchain-enabled banking services and customers’ perceived financial well-being: a structural nexus

Farah, Maya F.; Naveed, Muhammad; Ali, Shoaib (Springer, 2023-06-12)

Grounded in Transformative Service Research (TSR), this study aims to examine the mechanism by which blockchain-enabled banking determines customers perceived financial well-being (FW). We conclude that blockchain features ...
The examination of social and service relational aspects on customers' retention

Ramadan, Zahy; Farah, Maya F.; Bekdache, Salwa (Springer, 2023-06-12)

Consumers are increasingly joining social networking sites (SNS) where they build online relationships with friends and brands they engage with. While SNS related studies are growing, the Middle East region still lacks a ...
Less for More: Does Consumers’ Proneness to Join More Online Brand Communities Negatively Impact Consumers’ Sharing Ability?

Ramadan, Zahy; Abosag, Ibrahim; Gadalla, Eman (Springer, 2023-06-20)

Online consumer experience has been the focus of recent studies as an enabler to sharing commerce. Consumer experiences are key facilitators for consumers’ social sharing of commerce. Nonetheless, as consumers have become ...

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