Innovating for the Future Through Technology-Mediated HRM

Abstract

This symposium aims to advance our understanding of the relatively novel phenomenon of technology-mediated HRM by examining the key complexities that it represents for HRM and employment relations scholarship. With the lack of human managers in certain employment settings (e.g. platform-based gig work), HRM activities are primarily outsourced to algorithmic systems and, in some cases, customers, who engage in performance management processes by submitting anonymous ratings of workers. Thus, the uniqueness of this symposium lies in its multi-stakeholder perspective, which contributes to academic research by shedding light on and addressing the implications of this technology mediated form of people management for HRM theory and practice. In doing so, the papers featured in this symposium examine various perspectives of the working relationship, including worker, organizational, customer, and legal perspectives.