Impact of ICT on Business Continuity and Sustainable Performance

Abstract

This research investigates the adoption and utilization of Information and Communication Technologies and its relevance to business continuity. Additionally, it investigates sustainable performance dimensions and their correlation with ICT, business continuity and digital transformation culture. Furthermore, this article will explore digital transformation culture and its significance on the relationship between ICT’s impact on business continuity and sustainable performance. Drawing on a solid theoretical framework, including Triple Bottom Line Theory (Elkington ,1994) and Dynamic Capabilities View (Teece, 1997), and an extensive literature review, a conceptual model will be proposed that will depict the relationship between ICT-adoption/use and business continuity management and disaster recovery planning in a firm. In addition to the relationship between ICT-adoption/use and the pillars of sustainable performance, including the relationship between business continuity and sustainable performance. The model will also show the role that digital transformation culture may play in the core ICT – Business Continuity and ICT – Sustainable performance relationships. Partial Least Squares (PLS) will be used to test the model and the proposed hypotheses. The results indicate that ICT-adoption/use is positively related to business continuity and the dimensions of sustainable performance. Digital transformation culture influences how a firm adopts and integrates ICT into its operations to enhance resilience. However, it does not mediate the link between ICT and sustainable performance, which suggests that firms may not need a digital transformation culture to achieve sustainable performance. Furthermore, the findings reveal a positive relationship between business continuity and sustainable performance, enhancing the firm's stability and reputation, thereby increasing its profitability.