The Influence of Political Skill on Emotional Labor and Turnover Intention

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dc.contributor.author Al Sous, Nada
dc.date.accessioned 2022-10-27T08:15:26Z
dc.date.available 2022-10-27T08:15:26Z
dc.date.copyright 2022 en_US
dc.date.issued 2022-08-13
dc.identifier.uri http://hdl.handle.net/10725/14144
dc.description.abstract An organization encompasses social interactions and emotional norms that coordinate the behaviors and outcomes of its people. Nonetheless, how can an organization ensure that employees from diverse backgrounds, interests, and ideologies comply with these norms? Raising these questions means addressing the fine line between the exercise of political skill and emotional labor. This research studied the impact of political skill on emotional labor and turnover intention and the moderating effect of perceived supervisor support. Data was gathered via a survey link shared on social media platforms and analyzed using SPSS software and Excel MegaStat. Results showed that political skill was negatively related to turnover intention, emotional labor mediated the relationship between the latter, while perceived supervisor support did not moderate the relationship between emotional labor and turnover intention. Furthermore, conclusion, limitations, and recommendation for future studies were also discussed. en_US
dc.language.iso en en_US
dc.subject Labor turnover -- Lebanon en_US
dc.subject Personnel management -- Lebanon en_US
dc.subject Supervisors -- Attitudes en_US
dc.subject Psychology, Industrial en_US
dc.subject Lebanese American University -- Dissertations en_US
dc.subject Dissertations, Academic en_US
dc.title The Influence of Political Skill on Emotional Labor and Turnover Intention en_US
dc.type Thesis en_US
dc.title.subtitle The Moderating Role of Perceived Supervisor Support en_US
dc.term.submitted Summer en_US
dc.author.degree MS in Human Resources Management en_US
dc.author.school SOB en_US
dc.author.idnumber 201702456 en_US
dc.author.commembers Yunis, Manal
dc.author.commembers Dagher, Grace
dc.author.department N/A en_US
dc.description.physdesc 1 online resource (xiii, 75 leaves): ill. en_US
dc.author.advisor Messarra, Leila
dc.keywords Emotional Norms en_US
dc.keywords Political Skill (PS) en_US
dc.keywords Emotional Labor (EL) en_US
dc.keywords Turnover Intention (TI) en_US
dc.keywords Perceived Supervisor Support (PSS) en_US
dc.keywords Conservation of Resources (COR) Theory en_US
dc.description.bibliographiccitations Includes bibliographical references (leaves 63-75). en_US
dc.identifier.doi https://doi.org/10.26756/th.2022.472
dc.author.email nada.alsous@lau.edu en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php en_US
dc.publisher.institution Lebanese American University en_US
dc.author.affiliation Lebanese American University en_US

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