The Influence of Political Skill on Emotional Labor and Turnover Intention

Abstract

An organization encompasses social interactions and emotional norms that coordinate the behaviors and outcomes of its people. Nonetheless, how can an organization ensure that employees from diverse backgrounds, interests, and ideologies comply with these norms? Raising these questions means addressing the fine line between the exercise of political skill and emotional labor. This research studied the impact of political skill on emotional labor and turnover intention and the moderating effect of perceived supervisor support. Data was gathered via a survey link shared on social media platforms and analyzed using SPSS software and Excel MegaStat. Results showed that political skill was negatively related to turnover intention, emotional labor mediated the relationship between the latter, while perceived supervisor support did not moderate the relationship between emotional labor and turnover intention. Furthermore, conclusion, limitations, and recommendation for future studies were also discussed.