The Impact of Technostress on Work Engagement

Abstract

The emergence and constant development of technologies and newfangled digitalized systems in work environments play a role in shaping a myriad of employees’ resulting behaviors. Nowadays, while high-tech dominates the business realm, numerous developing countries end up affected by the digital divide phenomenon where adoption and adaptation to modern technologies occur at a slower pace. Nevertheless, the Covid-19 pandemic’s health measures forced most organizations in both developed and developing countries to transition towards Information and Communication Technology (ICT) for work. This abrupt change created technology-related workloads and obliged workers to acquire new digital skillsets, which consequently amplified stress. This thesis aims to investigate the impact of Technostress on Work Engagement while taking into consideration the role of Grit and Voice Behavior, amongst employed labor force in Lebanon. The study uses Structural Equation Modeling (SEM) to test seven hypotheses through analyzing completed questionnaires from a random sample of 186 employees within Lebanese territory. This thesis hopes that its findings can guide managers and policymakers by contributing to theoretical and empirical evidence on ways to increase employee motivation and improve overall organizational performance.