Linking Cultural Intelligence and Perceived Organizational Justice to Turnover Intention in the Lebanese Hospitality and Tourism Industry

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dc.contributor.author Abi Abdallah, Sarah
dc.date.accessioned 2022-07-20T11:05:10Z
dc.date.available 2022-07-20T11:05:10Z
dc.date.copyright 2020 en_US
dc.date.issued 2020-05-11
dc.identifier.uri http://hdl.handle.net/10725/13845
dc.description.abstract Purpose: The everlasting search for reducing turnover remains present and on-going in the world of business especially in the hotel and tourism industry, where turnover rates are extremely high. The primary aim of this study is to assess whether or not employees who possess high levels of cultural intelligence (CI) are less or more likely to want to eave their job, and the effect of perceived organizational justice on the relationship between CI and turnover intention (TI) within the Lebanese hospitality and tourism sector. Design: Literature review, quantitative analysis, and a survey filled by 185 respondents via convenience sampling were conducted. The survey gathered demographic information about the service employees in the hospitality and tourism sector as well as answers pertaining to their level of CQ, POJ, and TI. The data obtained were then analyzed using the Statistical Package for Social Sciences SPSS (version 26) Descriptive and inferential statistics were administered. Findings: CI had a positive relationship with TI. POJ did not moderate the relationship between CI and TI. However, most of the respondents held low-end jobs and belonged to generation Y and Z (age group: 18-34). Originality: The study took place in Lebanon, a relatively under looked geographical area in research. Moreover, the fact that the study provides practical, theoretical and future research recommendations in the hospitality and tourism sector is a worthy addition for the world of research. en_US
dc.language.iso en en_US
dc.subject Cultural intelligence en_US
dc.subject Labor turnover -- Lebanon en_US
dc.subject Hospitality industry -- Lebanon en_US
dc.subject Tourism -- Lebanon en_US
dc.subject Lebanese American University -- Dissertations en_US
dc.subject Dissertations, Academic en_US
dc.title Linking Cultural Intelligence and Perceived Organizational Justice to Turnover Intention in the Lebanese Hospitality and Tourism Industry en_US
dc.type Thesis en_US
dc.term.submitted Spring en_US
dc.author.degree MS in Human Resources Management en_US
dc.author.school SOB en_US
dc.author.idnumber 201807068 en_US
dc.author.commembers Kassar, Abdul-Nasser
dc.author.commembers Dagher, Grace
dc.author.department N/A en_US
dc.description.physdesc 1 online resource (xi, 68 leaves): col .ill. en_US
dc.author.advisor Messarra, Leila
dc.keywords Cultural Intelligence en_US
dc.keywords Perceived Organizational Justice en_US
dc.keywords Turnover Intention en_US
dc.keywords Lebanon en_US
dc.keywords Hospitality and Tourism Industry en_US
dc.description.bibliographiccitations Includes bibliographical references (leaf 44-53). en_US
dc.identifier.doi https://doi.org/10.26756/th.2022.371
dc.author.email sarah.abiabdallah@lau.edu en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/thesis.php en_US
dc.author.affiliation Lebanese American University en_US

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