The examination of self-service replenishing solutions' potential

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dc.contributor.author Farah, Maya F.
dc.contributor.author Ramadan, Zahy B.
dc.contributor.author Shatila, Lama
dc.date.accessioned 2021-09-23T12:57:24Z
dc.date.available 2021-09-23T12:57:24Z
dc.date.copyright 2020 en_US
dc.date.issued 2021-09-23
dc.identifier.issn 1477-8394 en_US
dc.identifier.uri http://hdl.handle.net/10725/13005
dc.description.abstract The aim of this paper is to investigate how the introduction of self-service replenishing tech devices affect consumer buying behaviour within their consumption communities. It assesses the potential customers and/or retailers that are likely to adopt such technologies while looking into their overall impact on consumers and shoppers. For that end, this study investigates the perception of such solutions by both consumers and experts in relation to the self-service technologies' (SSTs) disruption of the customer journey. Accordingly, a total sample of 48 respondents (16 experts and 32 consumers) was reached through semi-structured face-to-face interviews. The findings of this study indicate that replenishing solutions based on SSTs will not replace traditional shopping mediums in a typical Middle-Eastern market due to the availability of quick and easy product delivery options. However, the study highlights that the likelihood to utilise such solutions depends on consumer brand loyalty as well as overall consumers' lifestyle. en_US
dc.language.iso en en_US
dc.title The examination of self-service replenishing solutions' potential en_US
dc.type Article en_US
dc.description.version Published en_US
dc.author.school SOB en_US
dc.author.idnumber 199705300 en_US
dc.author.idnumber 199503670 en_US
dc.author.department Hospitality Management And Marketing en_US
dc.relation.journal International Journal of Web Based Communities en_US
dc.journal.volume 16 en_US
dc.journal.issue 2 en_US
dc.article.pages 134-149 en_US
dc.keywords Amazon en_US
dc.keywords Alexa en_US
dc.keywords Communities of consumption en_US
dc.keywords Shopper web-based community en_US
dc.keywords Dash button en_US
dc.identifier.doi https://doi.org/10.1504/IJWBC.2020.107149 en_US
dc.identifier.ctation Farah, M. F., Ramadan, Z. B., & Shatila, L. (2020). The examination of self-service replenishing solutions' potential. International Journal of Web Based Communities, 16(2), 134-149. en_US
dc.author.email MFarah@lau.edu.lb en_US
dc.author.email zahy.ramadan@lau.edu.lb en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url https://www.inderscienceonline.com/doi/abs/10.1504/IJWBC.2020.107149 en_US
dc.orcid.id https://orcid.org/0000-0002-6251-4096 en_US
dc.orcid.id https://orcid.org/0000-0001-8368-3617 en_US
dc.author.affiliation Lebanese American University en_US

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