Physicians’ empathy levels in a primary care setting

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dc.contributor.author Al-Habbal, Khairat
dc.contributor.author Arawi, Thalia
dc.date.accessioned 2020-07-28T10:33:50Z
dc.date.available 2020-07-28T10:33:50Z
dc.date.copyright 2020 en_US
dc.date.issued 2020-07-28
dc.identifier.issn 0263-2136 en_US
dc.identifier.uri http://hdl.handle.net/10725/12035
dc.description.abstract Background The physician–patient relationship is a crucial element in successful medical care. Empathy is the ability to understand an individual’s subjective experience yet remain as an observer. It plays a major role in establishing a good physician–patient relationship. Objective The aim of this study was to evaluate the perspectives of patients and their corresponding emergency physicians regarding physicians’ empathy levels and to extract themes that both patients and their doctors considered as important for an empathic encounter. Methods This is a qualitative study conducted at a Middle Eastern tertiary care centre Emergency Department (ED) using in-depth semi-structured interviews administered to each participating patient and his/her corresponding ED physician. Empathy-related themes were identified using inductive thematic analysis. Results This study shows that both patients and physicians believe in the importance of empathy in the ED based on four major themes: emotions, interpersonal skills, time and chief complaint. Time and the chief complaint were perceived as barriers by physicians, but not by their patients. Conclusions A gap lies in the expressive communication phase of empathy between the two groups. The four major themes retrieved could form the basis of an empathy measure in the medical encounter in Lebanese and similar settings. en_US
dc.language.iso en en_US
dc.title Physicians’ empathy levels in a primary care setting en_US
dc.type Article en_US
dc.description.version Published en_US
dc.title.subtitle perceptions of patients and their physicians, a qualitative study en_US
dc.author.school SOM en_US
dc.author.idnumber 201700173 en_US
dc.author.department N/A en_US
dc.description.embargo N/A en_US
dc.relation.journal Family Practice en_US
dc.journal.volume 37
dc.journal.issue 6
dc.article.pages 834-838 en_US
dc.keywords Consultation en_US
dc.keywords Doctor–patient relationship en_US
dc.keywords Empathy en_US
dc.keywords Physician competency en_US
dc.keywords Primary care en_US
dc.keywords Quality of care en_US
dc.identifier.doi https://doi.org/10.1093/fampra/cmaa073 en_US
dc.identifier.ctation Al-Habbal, K., & Arawi, T. (2020). Physicians’ empathy levels in a primary care setting: perceptions of patients and their physicians, a qualitative study. Family Practice, 37(6), 834-838. en_US
dc.author.email khairat.alhabbal@lau.edu.lb en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url https://academic.oup.com/fampra/article/37/6/834/5875250?login=true en_US
dc.orcid.id https://orcid.org/0000-0001-7159-000X en_US
dc.author.affiliation Lebanese American University en_US

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