Value get, value give

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dc.contributor.author Itani, Omar S.
dc.contributor.author Kassar, Abdul-Nasser
dc.contributor.author Loureiro, Sandra maria Correia
dc.date.accessioned 2020-03-11T09:01:30Z
dc.date.available 2020-03-11T09:01:30Z
dc.date.copyright 2019 en_US
dc.date.issued 2020-03-11
dc.identifier.issn 1873-4693 en_US
dc.identifier.uri http://hdl.handle.net/10725/11856 en_US
dc.description.abstract In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of engagement and relationship marketing literature to propose that customer perceived value (CPV) and relationship quality (RQ) are antecedents of CE. In addition, a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE. Customer value consciousness (CVC) is incorporated into the model as a boundary condition of the hypothesized positive impacts of CPV on CE and RQ. Findings demonstrate support to the relationships hypothesized. Further, the study develops the ‘value get, value’ framework to extend research on customer relationship and engagement. Findings are discussed in detail with implications for theory and practice. en_US
dc.language.iso en en_US
dc.title Value get, value give en_US
dc.type Article en_US
dc.description.version Published en_US
dc.title.subtitle the relationships among perceived value, relationship quality, customer engagement, and value consciousness en_US
dc.author.school SOB en_US
dc.author.idnumber 199529190 en_US
dc.author.idnumber 200501701 en_US
dc.author.department Hospitality Management And Marketing en_US
dc.description.embargo N/A en_US
dc.relation.journal International Journal of Hospitality Management en_US
dc.journal.volume 80 en_US
dc.journal.issue 2019 en_US
dc.article.pages 78-90 en_US
dc.keywords Customer engagement en_US
dc.keywords Customer value en_US
dc.keywords Relationship quality en_US
dc.keywords Value consciousness en_US
dc.keywords Restaurant en_US
dc.keywords Satisfaction en_US
dc.keywords Trust en_US
dc.keywords Commitment en_US
dc.identifier.doi https://doi.org/10.1016/j.ijhm.2019.01.014 en_US
dc.identifier.ctation Itani, O. S., Kassar, A. N., & Loureiro, S. M. C. (2019). Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management, 80, 78-90. en_US
dc.author.email omar.itani@lau.edu.lb en_US
dc.author.email abdulnasser.kassar@lau.edu.lb en_US
dc.identifier.tou http://libraries.lau.edu.lb/research/laur/terms-of-use/articles.php en_US
dc.identifier.url https://www.sciencedirect.com/science/article/pii/S027843191830269X en_US
dc.orcid.id https://orcid.org/0000-0003-2258-7837 en_US
dc.author.affiliation Lebanese American University en_US

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