Taghavi, Mona; Bentahar, Jamal; Otrok, Hadi; Abdel Wahab, Omar; Mourad, Azzam
(IEEE Xplore, 2018-08-14)
In todays cloud market, providers are taking advantage of consumer reviews and ratings as a new marketing tool to establish their credibility. However, to achieve higher ratings, they need to enhance their service quality ...